I just got my brand new car's oil changed there today and picked up my car only to see a huge scratch on the hood. Thanks Crossroads Ford for making my new car look horrible. Next time try to train your service staff to take care of the cars they service rather than damaging them.

Ok this is the second time I have been to Crossroads service center and again they don't seem to care to pay attention to their customers. I told them I was in a hurry and they sdaid no problem come on by we will get right on it. Instead they took my truck in and as I watched gthrough the window the tec took a lunch break while I watched.

absolutely terrible service. Took our edge in for nav issue and they damaged the dash. They offered to replace it after a cheesy repair, but indicated that the damage caused during repair (rattles or loose fasteners) would be opening a can of worms and highly recommended against it. During the same trip, they scuffed the bumper. After the nav was reinstalled, they did not even hook up the antennae so we had to go back again. There has not been a single issue with this car that they were able to correctly fix the first time.