Called them for help with a cracked and leaning chimney. He informed me that it required a rebuild. Not a problem as we suspected as much. He promised an email quote within several days, which we never received. I called twice in the weeks following looking for the quote, and was brushed off with promises he would get back to the office to see the hold-up. Never heard from him again, and my calls weren't answered. This guy clearly didn't need the money or hassle of a big job, or doesn't have the skills required. Still would've been nice if he had manned up and said so instead of avoiding the issue and causing us additional time and money.