The merchant was selling his product at a craft fair in New Smyrna Beach FL I ordered a toilet seat and gave him the credit card information so I could charge the purchase. The toilet seat was to be custom made and he told me that his last craft show was in December (early) and that my seat would be made and shipped shortly after that. In later December I wrote an inquiry. He called my home in mid January and said it was on its way. I've never received it.