I was recently shopping at the great escape in canton ohio, I am a frequent customer of the store and my favorite salesman was waiting on me, when the store manager gets on the store loudspeaker and proceeds to yell at the salesman that he has a customer that is there to order furniture and he needs to quite lounging and take care of the customer. Not only was that rude and inconsiderate but embarrassing for the salesman and to me I spent over $10,000.00 over the past 2 years and ready to spend more but I will take my business elsewhere.

horrible service. we bought an $8000 plus hot tub and they told us it would be $90 for a service call, then the night before they were to show up (after making us wait 3 weeks for an appt), they upped the charge to $150 before they ever showed up. Horrible service, I can't say it loudly and often enough. Their interest is in the initial sale and nothing else. Caveat emptor, for real. Buyer beware!!!! If I could rate them lower than a single star, I certainly would.