Worst company ever! Spent 25minutes on hold waiting for customer service to answer the phone! I'm 3 hours away and wanted to purchase 2 $700 sleepers that only have 3 left in stock. Would not hold them, would not allow me to purchase over the phone- she kept saying 1st come 1st serve! That's customer service for you! I'll go spend my $1,500 elsewhere! Horrible! Should be a less than 1 star!

Stan is unaware the store closes at 9pm so he should probably think to call during the hours they are open. I've had nothing but good experiences and customer service was very great.

Generally poor customer service. No one answers the phone at 9:15pm, when I'm trying to assemble what I purchased at 8:45pm. One would think they'd have a central help desk that would provide support during hours when people are actually building their stuff.Next day, I tried calling, and got a "number not working" message from the phone company. Naturally, these things can happen, I suppose.So, I tried emailing. I needed to know what size hole to drill in a kitchen cabinet to accommodate the IKEA rollout basket. No, that bit of simple information was NOT included in the directions. I got an unresponsive email back, telling me to call the store. The email didn't include either the store's phone number or the support person's phone number. The message here is that they don't want to talk to me, eh?Cheap products, they've got, yes. Customer service? pray you don't need it!