Available next day after calling. Showed up on time. Called ahead as promised. Found and fixed a problem that another larger company did not address 4 months prior (which caused my basement to flood with sewage AGAIN). Honest, knowledgeable and efficient. Well worth the money. Would have saved me $700 if I had used them the first time. Very professional and very nice to deal with. Restored my faith in septic system companies! Havent met a "contractor" (and dealt with too many to count) of this calibre in 10 years.