I feel that charging low income neighborhood for water, in a drought state, for water, and not allowing it's customers a chance to pay over the phone, being a buisness that is closed half the working week, and does not take payments over the phone, is an impossible buisness to work with. The secretary ought to rub some of that glitter off her face, and put down the highlighter, knowone cares how pretty it is, allow simple hard working people a chane or a way to pay their bills. Fire that rude woman by the way, she's apparantly to old to work, see probably doesn;t even see what she highlights....... a customer that thinks it's wrong to treat customer especially paying ones, when your company doesn't pass most inspections, don't charge people for waste water....... arysnic...thanks for nasty water.