This Harold's has to be the worst location ever. Please avoid this location by any means. I called and order a pan of chicken for a office party. The chicken was not ready when we arrived (30 min wait) after doing a phone order. Then I was told they charge $2 additional to place the sauce on the chicken. The customer service was absolute horrific. The cashier was extremely rude and unprofessional. Once we received the chicken more than half of the pieces were undone pink and watery on the inside. I immediately called the manager Tameeka who waited almost 24 hours before even returning my call. I was told I cannot get a refund and they would not remake it. Needless to say, I will not EVER order food from them again. They do not care if they make the community sick. JUST ORDER FROM SOMEWHERE ELSE!!!

Extremely slow service! Hardly answers the phone so that you can place an order over the phone! This is all the time if it wasn't for the food being good I would stop coming here period!!!!!!

Never answers the phone. Staff talks to much barely works. Acts like they don't need your money. But overall the food is good when the stop talking and actually cook.

The customer service stinks. Calling an order in is a waste of time. The staff seem to do more socializing than working. I can only hope the food is good as I sit here waiting on an order I called in a half hour ago.

I wish I could give 0 stars. I called the store, someone picked up the phone but never said a word. I could hear the conversation between workers but no one ever said anything. I was constantly saying "hello" "hello" "hello". Nothing. Close and reopen with better staff.

I wish I could give 0 stars. I called the store, someone picked up the phone but never said a word. I could hear the conversation between workers but no one ever said anything. I was constantly saying "hello" "hello" "hello". Nothing. Close and reopen with better staff.