I made a stupid account here JUST TO POST THIS.

I took my friend in on saturday. It was about noonish. Apparently she had 40 cars ahead of hers. "Well get it done today" they said. They close at 5. They KEPT taking walk ins even though they were FULLY booked. And taking in WAY more than they can handle. They were supposed to be fixing the front DRIVERS SIDE tire. Sunday comes and front passenger side is FLAT. Whats worse? They apparently were TRYING TO FIX THE FRONT PASSENGER TIRE. HOW DID THIS GET MISSED IF THAT WAS THE CASE? Driving on a donut on the freeway is a no go. Soooo I'm in her car unless it gets fixed. I just spend 2 hours at the burnsville location. Taking away TWO HOURS OF MY WORKDAY. LOSING OUT ON PAY. So her car can be fixed because this location lacks apparently common sense. OH and even after this mess up due to the tire being replaced. She now has to pay $17 for a new Warranty on the new tire. Apple valley location should take care of that for for making is wait on Saturday, for 6-7 hours. That's right 6-7 HOURS. PLUS making me have to go in AGAIN today to actually have a competent location actually fix it. OH BUT WAIT. Now we have to go back to ACTUALLY GET DRIVERS SIDE LOOKED AT AGAIN. Why? BECAUSE THEY DIDNT LOOK AT IT. Practices at this location need to SERIOUSLY be looked at. This is disgusting and is HIGHLY unacceptable at a shop. (My BF is a mechanic at a dealership. And he even said it is not right! I'm not a mechanic, know my stuff, and KNEW this was all WRONG.) FIX YOUR BUSINESS PRACTICE.