Today, I went to your Burlington store to exchange a curtain rod that would not fit my curtains. When I got the size I needed, I realized the decorative piece I had previously purchased for the ends would not work on the rods I needed. I especially liked the ones previously bought, so David and Jay went to work putting screws in the end knobs so they would fit the size pole I needed. Judy was also very helpful in making my return and purchase. I do not think any other store would have bothered doing what David and Jay did. They went beyond customer service and I thank them so much. G, Teer