Just moved to the area from Chesterfield and all my toliets were unflushable and waste coming up in bath. This guy told me to locate and dig up the septic and he'd be out Monday, this was a Friday. Explained I was new to area and had no idea where my tank was, tried to locate all weekend. Went all weekend with no water, won't mention what it smelled like! His office calls Monday to make sure we are still on, after tellling him I could not locate the tank, he told me he could not help me. I saw this an emergency and find the fact that he put me off and then cancelled on me to be terrible service. I would not waste my time calling this man!!