I've been renting from National at Burbank for more than 20 years and have generally been really happy. Lately though it has been a bit unclear to me which cars I'm eligible to take as an Emerald Club member, and this last time I was charged for fuel even though I had filled the car 5 minutes before I dropped it off.

Great service as always from National. Emerald Aisle can't be beat. I left my glasses in the car when I dropped it off. National already had the car offsite at a carwash by the time I realized it. With the clock ticking on my flight, the National team got my glasses back in time.