I took my husband's favorite (and very expensive) silk tie to this dry cleaner. When I went to pick it up, the lady at the counter said it was taking longer than expected to remove a spot. I returned a few days later, and she told me that she had accidentally given the tie to someone else, but she would call and ask him to return it. When I went back AGAIN, she said the other customer thought it was his tie and was not going to give it back. We had the receipt for this item! My husband spoke with the manager, who pointed out that 1) we were not regular customers (in fact, we had been, for about a year -- but what does that mean, that it's OK to give away things from new customers?) and 2) it was "just a small item." He offered us dry cleaning credit, but why would we risk losing additional clothing to these careless people?It's clear that they don't match items with receipts, and when they make a mistake, it's your tough luck.

Great service & friendly people.