I have had nothing but pleasant experiences when dealing with Custom Wood. The staff has always been friendly and the quality of their products and the workmanship is excellent! They are currently working on a custom built table for me and I can't wait until I get it home - I know from previous experience that I won't be disappointed! I would definitely reccomend using them for your furniture repairs. I actually heard about them through an antique dealer that takes all of their pieces to them for repairs and refinishing.