This business is licensed and has required insurance. I checked reviews and could not locate anything adverse about it. They did give me references to other business owners to contact regarding promptness in service and if rates were reasonable. After checking them out I decided to go with their service in fire alarm monitoring. They also do annual inspections at a very reasonable rate. No long term contracts and will let you cancel with a 30 day notice with no penalties. Been with them for 8 months and I have no complaints. It may take a day or two to get a technician - but they have also serviced us on same day as well. Would recommend