I called this company to come and check my AC/Heat because my heat would not kick on. They took my info and said they would give me a call when they were 30 minutes from coming to my home. They showed up without a phone call and when I showed him my thermostat and clicked it on for him, the heat worked. He didn't have to do anything. I said to him, "oh my gosh, it's working". He still charged me the entire service fee call of 65 dollars without lifting one finger and being at my house for all of 5 minutes. Iunderstand this company should be paid something for their gas and 5 minutes of service but feel like I was ripped off. Just wish I could find an honest company that wasn't out to make a penny and sacrifice their reputation.