I signed up back in Nov. a gift for my husband for Christmas. when I signed up there was an offer for $19 when I was charged they charged me full price. I e-mailed them and they responded promptly and told me that everything would be taken care of the following month. Well the following month I'm charged full price again and no refund. I have been trying to call and I just get a message that says "no one is available to answer your call". I can't leave a message and I don't want to e-mail because that did not work last time.