I was very sorry to read the reviews of the Park Slope branch of TD Bank. The Bay Ridge branch is so different: rarely a line of more than 2 or 3 people, and customer service reps are very quick to approach and very helpful. I haven't had any experience with the so-called hidden fees because all fees were clearly explained to me. (And after all, this is a bank and the govt has imposed many changes on fees.) I appreciate their 7 day a week in-person service and their extended hours because I work M-F and Saturday is full of other chores. Rather than give up on TD, I suggest that people just try another branch if convenient because, as banks go, I think this one is still the best. I have accounts in HSBC (awful!) and Citibank, and my vote goes to TD!