I received a floral arrangement while home recovering from a surgery. Loving Hands Flowers did such a beautiful arrangement, I didn't want to remove the plastic. They called first and gave me the delivery time and they were punctual. I already included their info in my iPhone because I will DEFINITELY use them for my next floral gift. On the phone, as well as in person, they were polite, friendly and professional. That's the kind of service I look for. I called the person who sent the bouquet and she said the same experience when she placed this order. KM of Brooklyn, NY