They advertised an item as being "brand new in retail packaging with 1 year warranty" but what I received is a scratched up, used/refurbished item in a plain brown box with 90 day warranty. This is not acceptable. I contacted customer service by email (since they have NO phone number) and was told to return the item at MY expense with no explanation of how the problem would be resolved. BUYER BEWARE!!

I ordered a shark vacuum cleaner 3 days ago, it was just dropped off by UPS today and it only cost $29.99, the best price I found online by more $20, thanks bensoutlet.com!