The customer service at this place is amazing. They will talk you through any situation and answer any question you have. I must have went there 10 different times before I finalized my purchase and not once did they seem put out. The only thing I have to say is be prepared to spend the money because they only carry high quality bikes. I bought a Gary Fisher Tassajara for $580 before my accessories were added which is about $200 below book. Overall it is one of the best places to shop for a bike in the Midwest.