The initial convo was on phone when hiring them. But when it came to the actual job, they did ok in the walkway but completely didn't shovel the street to actually get in my driveway. The snow was too high. I called the owner, Michael, he immediately stated he was SURE his men did the job perfectly and that the city plows must've pushed the snow in front of my driveway. The snow was UNTOUCHED from the snowstorm; no plows could have even put the snow in that area as there was a car parked on the street which would've had snow on it from the plow. Additionally, they left an old snow blower next to our neighbors garbage(who saw them do it)where we'd b responsible for calling the city to pick up. All I wanted was to finish the job we paid for. Owner said he'd charge me another $75 to redo. He now insulted my intelligence (cause I don't know the difference between PLOWED and NON PLOWED snow..AND I had to pay again! Don't bother with them! Try a more respectable business owner!