We have been taking our golden retreiver to T&B White for 9 years now, and have nothing but postive things to say about them, never once were they rude to us ! And Tess would never be rude to anyone..any anyone that talks to her would know that. My daughter boards her dog with T&B White..and the dog loves going there..she gets massages there, unlike at home . Don't listen to the negative, check it out for yourself.