They made mistakes, but they want their customers to pay for the mistakes they made. They misplaced the packages, and could not find them. Their customers have to come back 2 or 3 times to get the package.They charged for the box rental twice by mistake, but never refund for the wrong charge, instead they want you to have the service for the wrong charge.The owner did not call back her customers on her customers requests. She lied to customers that she was not in the office. However, her emplyees said that she was in the office on that day. Avoid this store.