Rick's always been helpful and knows his stuff. I have always been helped right away and he is dependable. His work is professional and he is always smiling. It's good to know that he can be counted on, esp. when I am in a jamb. He lets me know, up front, what my repairs are roughly gonna cost and if other things need to be done, I have that option. No surprises with Rick, he's right on the job. Been using him for several years and he hasn't let me down yet.