I had my car washed and hand-waxed on Christmas Eve. When it was done, I noticed the wheels were still dirty. As I went to look at the others, I found that the hubcap on the right front wheel was badly scratched; it had not been scratched when I went in. I got the manager, who insisted that his guys wouldn't have done that, and that there wasn't anything to scratch it on. I walked around to the receiving area, where the employees drive the cars into the wash area, and found high curbs with rubber and fresh gouges on them. When I pointed that out to the manager, he insisted that those were there from a previous business. Manager absolutely refused to take responsiblity for his business and staff. That's the last time I pay over $50 to have my car damaged.