The 3 stars are given, mainly because the end product of a pool cage was good. The time and effort in getting there was not good. The whole process from start to finish took 6 months and they held half of our money for this period. Instructions as to heights, and various other things were not adhered to. There are certainly communication problems with this company. They do not (particularly the owner) respond to emails or telephone calls on a timely basis and they do not answer specific questions. When the cage was completed we arranged for the owner to visit the property and gave him 2 weeks notice so we could discuss some issues and make final payment. The owner did not show up and sent someone else, which is extremely poor service. I would not recommend them for the service, and although the pool cage is good, I would not recommend the pain of dealing with this company to anyone.

We had them extend and replace our existing lanai in 12/11. The concrete had low spots in 2 of the 4 slabs, then they put a knock down on top of this. The knock down has lifted and cracked in many places, now over 2 years and lots of e-mails they completely ignore us.

My house may not be the home the work was done at but I have been able to enjoy the screened in lanai every time I visit. The staff is very friendly and helpful!

Great local company. Very knowledgeable and professional. Answered all my questions

From conception to completion the entire experience of dealing with Heights Aluminum was a pleasurable one. The Staff is both Punctual and Polite making sure to show that my time was valuable. The Sales, Office and Installation staff made the entire experience flow smoothly and the finished product is just what my husband and I were hoping for. I would recommend the Heights Aluminum Crew to anyone looking for a great locally owned company in the Venice/Sarasota Area that was in need of an enclosure.

The employees of the Heights are very professional and easy to work with. They answered all my questions and explained each step of the construction process. Their work is beautiful and I would recommend them to others.

From the Sales Person to the finished product, The Heights Aluminum was INCREDIBLE!!! The Sales person was extremely professional and knowledgeable. The building crew was very professional, polite and hard working. My finished pool cage is absolutely beautiful and we enjoy it on a daily basis! I would recommend this company to anyone!! -Joanne C. Venice FL