My mother passed away a couple of months ago and the service was wonderful. Since that time I found out I need a copy of her Death Certificate, well let me tell you the service is horrible. I have called numerous times as well as faxed requesting the Death Certificate. As of this date I still have not heard from anyone. Out of common courtesy I feel someone could have returned my call. So get whatever you need then because if you wait till later, you are out of luck. Because of this you only get two stars, otherwise I would have given you five.