After receiving my daughter's school pictures, which were standard non-impressive scene background, I found that the order was missing two complete sets (I ordered 3). I called Graham Photography and inquired about the missing sets. The person was very polite and said that they would look into the error and asked for my address so that they could send out the missing sets. A week and a half later I call again since no sets came in the mail. The person I spoke to said that she has not had a chance to look into the error and that it would be looked in to by the end of the week (3 more days). I asked if that meant that the sets would be in the mail by Friday and the reply was "that they would be in the mail by next week". Totally unacceptable and unprofessional! I ordered the extra sets to be able to go out in Christmas cards and now Christmas cards will be put on hold for 2ish weeks before I receive the photos. 2 thumbs down for customer service and 1 thumb down for mediocre pic scenes.