I ordered a $900 item online. The seller chose to ship using UPS insured shipping. The item was stolen out of the box in transit by a UPS employee and UPS delivered an empty box. It was supposed to weigh 8 lbs and no one noticed it was feather light. The seller didn't want to refund my money until they recovered their money through UPS insurance. I had to open a credit card dispute after a month of waiting for a refund and that finally prompted the seller to refund my money. Last I knew the seller was still waiting and jumping through hoops trying to get their money from UPS.

Phoned to ask for pickup to the number noged on this site. While waiting to speak to customer service I received at least 7 long winded ads. Will never use UPS again.

Horrible company! After three attempts they immediately return packages so they can charge for shipping again. They promised me they would hold my package longer, and did not. These guys are criminals, and I urge every American to stop using UPS at all costs. Please don't support criminals. Please don't use UPS. We hold the power, we vote every day with our dollars. Vote against UPS! I could not leave 0 stars...I would if I could.

Please tell your drivers to slow down in the small mountain communities. There is a reason for speed limit signs.

I arrived at 5 minutes after and they patiently helped me in this busy holiday season. It was wonderful.