My son had a relatively new IPhone5 and he was dropping calls regularly. The Boulder Apple store gave him a run-around on two separate occasions. I was forced to call AT&T and Apple to ensure that he is given a new Phone - which is under warranty. The entire matter has not been resolved yet....and will be happy to retract this less than favorable review if he is treated with some respect and an apology is forthcoming. He will be making a 3rd trip to their store this week. Feel like we are working for Apple and AT&T. Thanks

Dear Apple Assistants,Thanks to all of you that helped me last night with my phone. I really appreciate it. Your service was wonderful - above & beyond! I'm sorry I don't remember all your names. Young woman who helped with email, a print out & reset. Nice young man who assisted with ICloud & more. And letting me use your phone to check on sick friend. All others who greeted me, answered my questions.Sincerely,AnnSent from my iPhone