I wish I could give them 0 star. We purchased mosaic tiles from them couple weeks ago. When we were installing the tiles we found the color are way off each other. And very few of them could match the original sample they shown us in their store. By the time we found the problem, we had already installed 2 tiles to our floor and pre-process some of them. We went back the store and asked for a refund of them. This is very reasonable because we actually lose much more than that - the labor to pre-process, install and take them out, the time we spent and wait to pick up the tiles. However, after we spoke to their sales and the manager, they rejected to refund us all the tiles as some of them have already been pre-processed and do not meet their resale standard. Its like charging us for a mistake they made. Nobody would purchases tiles that can fit half of the floor. If you have quality problem of your product, you need to be responsible, not your customer!

Randy Anderson was absolutely amazing in assisting us with different projects that we had. Wonderful costumer service under the amount of stress we put him though.