We had a plaque we needed engraved for a special box that we were giving someone for Christmas. Needless to say, we waited til the last minute. The Goldsmith came through and had the request done Dec. 24th!! Just in time to add the beautiful engraved plaque on the box for a woman who lost their daughter to ovarian cancer 3 years ago. This is what it is all about....going above and beyond! Thank you!!! from the bottom of our hearts!