they have lost several packages and mail...i am full time res and they said that they thought i was a guest...my last name is on mail box...really creating problems ...i thought they are supposes to deliver mail no matter what...lol anything important i use fedex

I am Michel Jobin a permanent resident of Bonita Springs since 11 years and I noticed that each year between September and the end of October the mail that I am waiting at my own address 27671 Arroyal #115 is slowing down a BigTime. This is not normal because the mail office is reorganizing the delivery for the next season may??? In the past, your crew lost my mail especially by this time of the year... Another local person from Bonita mailed something to my attention 5 days ago and I did not receive it yet. What is going on with your service? Please, provide me a smart answer and nothing else. Michel Jobin