I give this store 5+ stars. I had a problem with a pair of shoes(MBT) that I could not fix on my own, so I randomly called this place which sold the same brand of shoes.Mind you I did not buy these shoes here, but if I were to send them out to MBT it could take up to 2 months to get back! The person who answered the phone said to come in and someone familiar with the brand would help. I did not expect such professional and courteous service when I came in. Natasha, an employee of the store (perhaps a manager, not sure) took time out to help me resolve the problem in a timely manner and I came out a satisfied customer. I highly recommend this store whole-heartedly!!!Thank you again!!!