I went in with my new puppy (6 months old) which I just got from the pound. I needed a lot of help even knowing what kinds of things to buy so that I can walk around with him (he pulls on the leash and bites it), help with house training him (he is reverse house trained right now!) and I really needed to find out about obedience classes, also. Mindy came to help me and she listened carefully to me so that she knew what to recommend. Mindy seemed to really care about my puppy Sam and about my EXTREME frustration in attempt to live with him. I didn't feel for one moment that she wanted to do anything but help me and I felt ZERO pressure to buy anything. I did get a new training collar, toys, a chain leash, and treats for Sam. I also got some help knowing how to start training Sam and even several demonstrations! Mindy recommended a place so that Sam and I can get training and I have already called and set up our first appointment. I cannot believe how much great assistance I got! Thanks!