My friend's seventeen year old cat died. She waited and mourned. I had previously found several pets at this rescue source, we visited this "humane" society and found a new friend for her to adopt. She adored the kitten she found, and I knew she would be a good "mother". She was SO happy. She filled out the paperwork and waited the required twenty-four hours. Then she was told she was not accepted because she couldn't remember the name of the vet whom she had previously used. He closed shop and moved away, and the ER vet only met her cat at the time of death. She's a brain tumor survivor, and some things are just "gone" for her. She is at home now (alone) and weeping because she thinks she doesn't "deserve" to be loved. I will never return to this terrible, cruel and uncaring facility. My donations stop now as well. New procedures are in order. Staff needs some manners, and an understading of the Americans With Disabilities Act. Stay AWAY unless you want rejection as well.