When you have a fridge full of food, the technician can't get over quick enough. I called Cooper Appliance by a recommendation and they where at my home within 2 hours, and my fridge was fixed and working in 3 hours, very polite and experienced technician, he even took off his shoes at the door, wow not to dirty my floor, now that's service. I guess that how you stay in business since 1973!!!!!!