If you are using your insurance, I would say they are okay. If you are a cash customer, they are going to take you to the bank. They quoted us one price, then after we paid half. they called back later saying their supplier prices had went up. I work in retail where you deal with vendors. They give you enough notice , when their prices are going up. We really felt ripped off. I hope they enjoy it,because we will no longer recommend them to anyone. We will make sure we say don't go there if you have any other options take it somewhere else. Then they had the nerve to try to tell us they needed 10's on their survey. Of course we didn't give them any. just beware because they called twice going up on the price. We felt our hands was tied, since it would have been a fee either way if we decided to take the car back without the repairs. Also they had to replace the windshield washer dispener and left it totally empty. You would think nearly $7000.00 could have included some fluid. lol.