Jest is aweful. We've been trying to set up out TV for three weeks, and I've been calling in every day, and no one ever gets back to me. Avoid Jest at all costs. They are horrible. If you call in to technical support, you can never talk to anyone, you just hear a receptionist who claims that someone will call you back, but after three weeks, no one has. Jest is aweful. Find an apartment complex that does not go through jest.