If I could give her zero stars, I would. Left 10 towels at her shop to have ONE initial "appliqued" on each. Two weeks later, she said she will "hope to start them in the afternoon." Absolutely ridiculous considering I was supposed to get them as graduation gifts...now it's been 3 weeks since my friends and I have graduated. For someone that is charging $10 per small letter, the service is horrible.

Quality and service are fantastic! Takes time with every customer to help them achieve exactly what they have in mind. Will continue to use her for all my custom embroidery needs.