I just went through this car was and the guy accused me of having my foot on the brake (2 times) because my car "jumped the rollers". As a result I had to end up driving out and my car did not get washed or dried properly. I went back and was told it was my fault. They wouldn't give me a contact number for a supervisor or offered to give me a refund. I had been going there for years but they have new people now and they are bad news!