You are at their mercy, and their reputation is bad. I was in a jam, so I took a chance and got screwed. Shipping on an engine was $450, and yhey sent me a damaged engine. But they wanted me to pay another $450 to return it! They agreed to trade me the broken parts for good ones, but I still pay return shipping. When I ask for an RMA, they go back on their word and refuse to take the broken parts back. They don't return phone calls, they dont answer emails. When I asked to speak to the owner, they repeatedly hung up on me. Next step is to take them to small claims court in Atlanta, TX. These guys are jerks. How bad do you want to get sctewed?