What can I say. Im like everybody else and was looking for the best price that I could. This company certainly wasn't the best price, but they assured me that for an extra $20.00 or so they could provide a service that well exceeded their competition. I was reluctant, but after the two technicians arrived at our residence to perform the chimney cleaning all my reluctancy was out the window. They were knowledgeable, polite and courteous. This company even gave me a comment card to fill out and gave me a follow up call. They were so professional and polite. I would highly reccommend you spend the extra few dollars. This company is very detail oriented.