Horrible, lazy, completely useless! Not worth my time or money. I called them to get an estimate on repairing a stove pipe. I called once and heard nothing for about a week and a half. So I thought ok I'd give them the benefit of the doubt, maybe the busy time of the year. But after a week and a half of hearing no reply, not even a courteous call back from them, saying something like, hey we're a little busy we'll call you back in a few days. Nothing! So like a fool I called them again, still no return phone call after two weeks! One little thing they apparently forgot, they're not the only company out there. If they don't want my money, thats just fine by me, I'd gladly give it to the first repair company to show the customer a little respect, with something as easy as returning a phone call, after three weeks and the customer called twice. I'm not going to bug them to take my money, they want it, work for it! *****STAY FAR AWAY FROM THIS COMPANY****

I'm a home builder and I've used S&T Coombe for more than 30 years and they have been excellent to deal with. Of course no one's perfect but the staff at S&T always made things right, if there was an issue, they fixed it.

I highly recommend S&T Coombe to my clients.

John Holahan, Liberty Homes

We were having trouble with a 20 year old wood fireplace insert the previous homeowners had installed. Called S&T Coombe for guidance, and to purchase a new insert (thinking the existing one was beyond repair). One of their reps (i think he might have been the owners son) came to our home, did a full inspection of the insert, and concluded we did not need to replace it. He walked us through how to use it properly and get the most out of it. We have been using his instructions this past winter, and couldn't be happier with the result -- we have been able to easily start and maintain terrific fires, heating our home completely. If he hadn't been so helpful we would have probably replaced the unit unnecessarily, and still had trouble (since user error was the real issue). Great knowledge, and great service. Highly recommend for any fireplace needs.

always fast service. very knowledgeable

They subcontract other contractors to perform various jobs. I hired them to do masonry work at my house. Even though I had a VERY negative experience with these guys I do have to admit that the actual job performed was ok. The problem was with the job that was not completed. I have to admit that since they did an ok job with foundation around my house I paid them upfront for the entire job that also included completing masonry work on my basement stairs. I took their promise that they will come back and finish the job which i would say was 25% of their entire project. Stupid of me - I know! A month worth of unreturned phone calls by either S & T Coombe or their subcontractor ("K.M.C Contractor"). When calls were answered, I had to deal with listening how busy they are, how flexible I have to be and even after I extended myself fully to accommodate their schedule, they would not come back and finish the job (additional money was even offered just to have them finish it, but of course their other "big projects" are more important. Chasing them down completely ruined any good work that they did. Disrespectful, unprofessional folks with no concept of "customer service". Would not recommend at all!

I bought A Harmon P38+ for a decent price. They delivered on time and were great getting it to me. (Self installed). I damaged the stove while on a Generator that was overloaded and it killed the stove. I removed the PCBoard and checked out most of the components and they all seemed ok. The Main IC Chip on the board probably got Voltage Spiked and died. The Board would need to be replaced. I called to have the Stove Serviced and they have a 1 month lead time to get a tech out...This time of the year..thats understandable. The woman on the phone seemed to be disturbed that I removed the pcBoard out and check it out and see If it was something easily fixed. I couldn't wait the month wait time, so I started searching for places that sell the PCB. I Found a place that sells the New PCBoard for the Unit with an upgraded kit including new wiring harness etc. Did some price shopping and found it for 225 for the PCB and harness and installation kit. Directions were great and I'm burning.

While our initial experience was a bit of a misstep, Coombe's came back and made it right. Once we got over the early hurdle they were, frankly, a pleasure to deal with. They offered us very sound advice, provided us with excellent information and really went the extra mile to ensure that we were taking the best path possible. In this day and age, it s rare that you find such trustworthy assistance. We would recommend them.

The work was done in Hemlock Farms. The Owner of S&T Coombe came to the site and took measurements, and then upon delivery it turned out that the unit did not fit. The Owner of S&T Coombe took new measurements and ordered a different fireplace. Second unit did not fit either. A framer had to alter the chimney chase and a new set of chimney pipes and offsets had to be ordered. After two months delays and extra expenses my client is very unhappy.

The best fireplace store around. Super service, extra nice and great customer assistance. I would go no where else. Lake Harmony PA

i bought a harman 61a from this company a few years ago and have had few issues with the product but every time i did a quick phone call and the problem was explained to me a plus when you live an hour away they are always willing to take the time to talk you through the repair and offer all the parts you will need to do so this is a really good company and they stand behind there product

i just bought my second pellet stove from them this past December. i love it. i plan on getting another one for my rental property come early fall. i highly recommend them.

We bought 3 stoves from this store and I would never buy from them again. I had issues with the stoves not staying lit. I had 4 different repair people come out to fix and they could fix them. I had to find my own service person and the stoves are working fine.Their service is horrible and they do not stand behind the products that they sell.