My air conditioner does not work in the summer & heater does not work in the winter. Each season change I have to call 5 or 6 times in order maintenance to properly repair the issue. At one point I had to repot them Laclede Gas in order for them to repair my furnace. When I speak with management regarding maintenance the response is usually "I will let them (maintenance man) know" or "I will have them look into it." This to me suggest that office mgr has no control over what does and does not get taken care in them complex.There is one coin operated washer and dryer in each building (10 - 12 apartments per building). Each resident was given 1 key to the laundry room upon move in. Management then changed the locks who notification. When question about why keys no longer worked, residents were told they must get the key from the office, do their laundry, and then return key to office before the close of business (6:00pm) that same day. Too bad for you if you work the day shift.