Terrible. You are unable to schedule appointments because there is only one person to do it who is never available to take your calls and who does not return messages left. The facility is too small to accomodate all the families. It can take 2 to 3 weeks to see your loved ones because there isn't staff or space to accomodate. Appointments are scheduled with the staff member, but unless you call to confirm that appointment your appointment gets cancelled and you have to wait another two weeks to get in. When you make an appointment anywhere else, you never have to call and confirm. No where is it stated in the handbook, that is given out at orientation, that once you have made an appointment you have to call and confirm it. It is a very poorly run facility and visiting family members are not treated with respect.