Terrible customer service. Twice I scheduled an appointment, drove out there. The first time he never showed up, the second time he was 30 minutes late and full of excuses.After paying for five years on a rental and then owning the violin, he wanted to continue a contract for an "upgrade". When our family suffered a personal tragedy and were unable to continue with the contract, he was the height of unprofessionalism, even asking if the family member was dead! I would never recommend this man.