I had no real problem until my child moved to the toddler area. I would come in the the children would be unattended and playing with dangerous items. The "teachers" would be on the phone or engrossed in personal conversation. Some times they did not even notice that I had walked in and gather my child to leave. Not a very safe environment for curious young child. The director made excuses and then tried to make me feel guilty about complaining. Not very professional behavior.