I went in looking for a birthday gift from my husband. Everything was explained to me regarding the craftsmanship and the return policy. The jewelry expert knew just how much time to give me, and when to let me browse. I was given the best deal, and walked away satisfied, I have had tons of compliments on my pieces, and enjoyed the royal treatment.

These people will claim to get an estimate for you and start work without you! I had my rings sent for an estimate and was quoted a week. 1 month later, after many unanswered calls, I went in person and they started working on the jewelry without my permission. They are now trying to make me pay shipping to and from an outside company they did not say they were going to and return my jewelry disassembled (it has been more than 3 months and they just now got the pieces of my jewelry back). I am contacting the Better Business Bureau and hope others they have ripped off will do the same. (I wish I could leave less than one star!)